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Shipping, Returns & Exchange

SHIPPING

All orders are shipped within 12 business days

EU1: €4,95 - free shipping on all orders over €50,-
Countries: Belgium, France, Germany, Italy, Luxembourg, The Netherlands, Spain

EU2: €8,95
Countries: Andorra, Austria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Monaco, Poland, Portugal, Romania, Serbia & Montenegro, Slovakia, Slovenia

United Kingdom: €9,95

Switzerland: €9,95

North America: €18,95
Countries: Anguilla, Bermuda, Canada, Cayman Islands, Greenland, Guadeloupe, Martinique, Mexico, Montserrat, Puerto Rico, Saint Pierre and Miquelon, Turks and Caicos Islands, United States, United States MOI, Virgin Islands, Sint Maarten

Asia: €18,95
Countries: Afghanistan, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei Darussalam, Cambodia, China, Christmas Island, Cocos Islands, Hong Kong, India, Indonesia, Japan, Kazakhstan, Republic of Korea, Kyrgyzstan, Lao People’s Democratic Republic, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkmenistan, Uzbekistan, Vietnam

ROW (Rest of World): €19,95

GENERAL INFORMATION
1. For a period of 30 days, you have the right to exchange or return the ordered articles. Please use this service with common sense.
2. Repack the item in its original packaging. The item must be unworn, unwashed, unmodified and undamaged. 
3. The products must be shipped back to us within 30 days after delivery. Print the return form, fill it in and insert the form into the package. 
DOWNLOAD THE RETURNS & EXCHANGE FORM HERE:Adobe PDF icon
4. Send your return with sufficient postage to the following address:


Ontour
Contactweg 47 - unit 7
1014 AN Amsterdam
The Netherlands


Please note that packages with insufficient postage will not be accepted.

5. Ask for a proof of shipment with track and trace code, so you can follow the package online. When you notice that the package is not delivered within two weeks, please contact our customer service.

Please note: Processing returns may take longer than usual because of shipping delays due to Covid-19 and the holidays.

RETURN
When sending back a product, the following conditions apply:

Please note: Processing returns may take longer than usual because of shipping delays due to Covid-19 and the holidays.

EXCHANGE
When you select the product you would like to receive instead, it is recommended to check the website if that product is still available.

When exchanging products, the following conditions apply:

Once we receive your exchange product, we will send you an email with the status of your exchange and the shipping information of the requested new order.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please note: Processing exchanges may take longer than usual because of shipping delays due to Covid-19 and the holidays.

REFUND
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you about the approval or rejection of your refund, if the returned item is damaged in any way, we reserve the right to refuse a full refund of the purchase amount. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

INCORRECT / DEFECT PRODUCT
If you have received a wrong or a defect product, please contact our customer support before returning the product.

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