If you have any question or need help with your order? Contact us at [email protected].

We do our utmost best to make your shopping experience as enjoyable as possible at the Ontour online shop. Below you will find the answers to frequently asked questions, divided into categories. Orders placed before 9 pm. will be shipped the same day.

 

 

FAQ

The size I'm looking for isn't available.

No need to worry!
We restock frequently so the product you want will most likely be available soon. 

When can I expect my package? Delivery time and cost.

All orders are dispatched daily. If you place an order and complete payment before 21:00, it will be dispatched the same day.

Estimated delivery time:

- The Netherlands, Belgium & Germany: 1-2 business days
- France, UK, Italy & Spain: 2-6 business days
- United states & ROW: 7-14 business days 

Delivery time may be delayed if shipment is being held by customs controls.
We ship with the major shipping companies: PostNL, DHL, GLS, USPS & Yodel.

When we dispatch your order you will receive an email with the tracking information.

I've ordered the wrong size.

Want to exchange your product for a different size? No worries!

You have, for a period of 30 days, the right to exchange the ordered articles.
Please follow the instructions of our return/exchange policy.

I've changed my mind and want to return the item.

Want to return your product and receive a refund? No worries!

You have, for a period of 30 days, the right to exchange the ordered articles.
Please follow the instructions of our return/exchange policy.

I would like to use a different delivery address than my billing address.

No problem. During the payment process on our website there is a clear option that allows you to fill in a different delivery address.

What are my payment options?

We accept multiple payment options: iDeal, Paypal, Mactercard. These are instant payment methods so we can process your order right away.

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