Terms and Conditions
Upon placing an order you agree with the terms and conditions of the Ontour online store. Ontour is a brand name of N5 Holding B.V.
1. RIGHT TO RETURN AND REPLACEMENT
You have, for a period of 30 days, the right to return the ordered articles. Please note that returned articles must be in new condition. Products that have been worn or damaged may not be returned under any circumstances. All products must be packed in the original, unmarked packaging with original hangtags and/or labels still attached including any accessories, manuals, documentation and registration that was included with the product. In case of degradation of the product we reserve ourselves the right to require an indemnification. We strongly advise you to put sufficient postage on your returns. Packages with insufficient postage arriving at the Ontour warehouse will not be accepted.
*In case you received a defect or different pair, please contact our customer support. We will send a return label to return the wrong/defect product, but we can not reimburse shipping costs if you have not contacted us in advance.
2. PRICING AND PAYMENT METHODS
VAT percentage are included in the prices on the site and vary depending on the delivery country:
The Netherlands: 21%
Ontour is not responsible for any import costs, such as local taxes and customs clearance.
You can choose between the payment methods as indicated on the online store.
3. ACCEPTANCE OF ORDERS
Ontour reserves the right to decline online orders. Whether an order is accepted lies at the discretion of Ontour. If an online order is accepted by Ontour, you will be informed as soon as possible by e-mail (if your email address has been stated correctly).
4. TRANSPORT DAMAGES
If goods with obvious damages to packaging or its contents are delivered, the customer has to immediately inform the employee of the carrier, refuse the acceptance and contact Ontour by email at [email protected] in order for Ontour to be able to exercise its rights towards the carrier. In case you fail to do so, this will not influence your legal claims.
5. RETENTION OF TITLE
All articles remain the property of Ontour until complete payment has been received.
All personal information will be handled safely. We will hold and use the information needed in order to be able to fulfill transactions and to pass any needed information on to affiliated companies for order processing activities. When processing information, your legal interests will be taken into account according to legal regulations and law. We collect address- and order-information for marketing purposes. In case you want us to stop, or do not want us to any longer use, collect or hand over your information for marketing purposes, you can revoke your approval or inform Ontour. Upon receipt we will no longer use the information for marketing purposes and we will refrain from sending you related information.
7. EXCLUSION LIABILITY EXTERNAL LINKS
In spite of thorough controls Ontour assumes no liability for the complete contents of the external links, should such links exist. Ontour states to have no control over design and content of the pages that is being linked to. Solely the organisations editing the linked pages can be held responsible for their contents.
Please keep in mind that the color of pictures might slightly deviate from the delivered article due to the way you have programmed your screen and the light intensity that was applicable during the photo shoots. Also every single piece in our collection is an individual handmade item, no one equates the other one.
9. CONTACT INFORMATION
N5 Holding B.V.
2513 AV Den Haag
E-mail: [email protected]
Legal registration: Kamer van Koophandel
KVK Number: 60321946